Comments on: Great Customer Loyalty Programs – American Airlines, Hilton, and Hertz http://mikemerrill.com/2009/07/great-customer-loyalty-programs-american-airlines-hilton-and-hertz/ Thoughts on Social Media, Marketing and Technology Mon, 02 Apr 2012 20:43:00 +0000 hourly 1 http://wordpress.org/?v= By: Mike D. Merrill http://mikemerrill.com/2009/07/great-customer-loyalty-programs-american-airlines-hilton-and-hertz/comment-page-1/#comment-668 Mike D. Merrill Tue, 09 Feb 2010 02:50:10 +0000 http://mikemerrill.com/?p=253#comment-668 Seriously? You worked for a Hilton Franchise? Was there some rule you couldn't earn points or carry over existing? I can see where they may see a conflict of interest, but that doesn't sound right at all. <br><br>Was this recent? I'm so sorry to hear this. I always had good service. In fact, often times they would upgrade me to the suite, especially when I was in Austin. Seriously? You worked for a Hilton Franchise? Was there some rule you couldn't earn points or carry over existing? I can see where they may see a conflict of interest, but that doesn't sound right at all.

Was this recent? I'm so sorry to hear this. I always had good service. In fact, often times they would upgrade me to the suite, especially when I was in Austin.

]]> By: Mark Mares http://mikemerrill.com/2009/07/great-customer-loyalty-programs-american-airlines-hilton-and-hertz/comment-page-1/#comment-667 Mark Mares Tue, 09 Feb 2010 02:26:41 +0000 http://mikemerrill.com/?p=253#comment-667 Hilton STINKS! I spent three years getting 134,000 points and because I worked for a few month for a franchise, they took my points away. CANCELLED my Gold Status. Hilton STINKS! I spent three years getting 134,000 points and because I worked for a few month for a franchise, they took my points away. CANCELLED my Gold Status.

]]> By: Mike D. Merrill (@mikedmerrill) http://mikemerrill.com/2009/07/great-customer-loyalty-programs-american-airlines-hilton-and-hertz/comment-page-1/#comment-163 Mike D. Merrill (@mikedmerrill) Wed, 01 Jul 2009 21:16:45 +0000 http://mikemerrill.com/?p=253#comment-163 Keith, yes I'm a big fan of Hilton. I was a Diamond member for sometime. Is Hilton's marketing arm local to DFW? I know some customer call centers are of course. @mikedmerrill Keith, yes I’m a big fan of Hilton. I was a Diamond member for sometime. Is Hilton’s marketing arm local to DFW? I know some customer call centers are of course.

@mikedmerrill

]]> By: mikedmerrill http://mikemerrill.com/2009/07/great-customer-loyalty-programs-american-airlines-hilton-and-hertz/comment-page-1/#comment-1154 mikedmerrill Wed, 01 Jul 2009 21:16:00 +0000 http://mikemerrill.com/?p=253#comment-1154 Keith, yes I'm a big fan of Hilton. I was a Diamond member for sometime. Is Hilton's marketing arm local to DFW? I know some customer call centers are of course. @mikedmerrill Keith, yes I’m a big fan of Hilton. I was a Diamond member for sometime. Is Hilton’s marketing arm local to DFW? I know some customer call centers are of course.

@mikedmerrill

]]> By: keith knox http://mikemerrill.com/2009/07/great-customer-loyalty-programs-american-airlines-hilton-and-hertz/comment-page-1/#comment-162 keith knox Wed, 01 Jul 2009 19:52:20 +0000 http://mikemerrill.com/?p=253#comment-162 Mike -- Glad to see that you like Hilton. They are a client of mine and hope you don't mind me sharing your blog. --Keith Mike — Glad to see that you like Hilton. They are a client of mine and hope you don’t mind me sharing your blog.
–Keith

]]> By: keith knox http://mikemerrill.com/2009/07/great-customer-loyalty-programs-american-airlines-hilton-and-hertz/comment-page-1/#comment-1153 keith knox Wed, 01 Jul 2009 19:52:00 +0000 http://mikemerrill.com/?p=253#comment-1153 Mike -- Glad to see that you like Hilton. They are a client of mine and hope you don't mind me sharing your blog. --Keith Mike — Glad to see that you like Hilton. They are a client of mine and hope you don’t mind me sharing your blog.
–Keith

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